RELATÓRIO ANUAL / 2022 ABOUT FIT FOR GROWTH & ESG INNOVATION BUBUSINESINESSSS SUSTAINABILITY EMBRAER FINANCIAL PERFORMANCE UNITUNIT INDICATORS Services & SUPPORT Embraer Services & Support’s commitment is to offer high-tech The survey occurs in various formats and according to the customer’s experiences with a human touch through a team dedicated to pro昀椀le and operation, being sent soon after the customer’s contact exceeding expectations. With a pool of experts that supports each of with Embraer, as well as an annual survey with several pillars for its customers, both in the air and on the ground, it is committed to assessment. The Customer Experience Program allows Embraer to be always keeping them 昀氀ying at their best performance. more responsive in developing initiatives based on customer feedback, With the customer at the center of its operations, the estimating, and anticipating their needs. company implemented in 2022 the Customer Additionally, the company has Product Support Experience Program, a tool designed to surveys that are carried out by Aviation International measure customer satisfaction based on News (AIN) and Professional Pilot Magazine. Over the their experience. past ten years, Embraer has remained in the Top 3 of these surveys, in 2022 ranking 昀椀rst in the AIN ranking and second in ProPilot. Learn more: Research Financial Statements 6161