RELATÓRIO ANUAL / 2022 ABOUT FIT FOR GROWTH & ESG INNOVATION BUBUSINESINESSSS SUSTAINABILITY EMBRAER FINANCIAL PERFORMANCE UNITUNIT INDICATORS BEST FBO 10 YEARS OF THE CUSTOMER CARE CENTER For the third year in a row, Embraer’s FBO (昀椀xed-base operator) In 2012, Embraer launched the Customer Care Center, the result of is recognized as the best in Brazil, according to FBO 2022 survey, the uni昀椀cation of its regional Commercial Aviation customer service conducted by AIN (Aviation International News) magazine. Embraer’s centers. Celebrating ten years of operation in 2022, its scope will be FBO in Sorocaba is a center of excellence in aircraft support, offering broadened, covering executive and defense aircraft operators. From its hangar, cleaning, and supply, among many other services. headquarters in São José dos Campos, the Customer Care Center has a quali昀椀ed team of technicians, providing global support for coordination FBO IN SOROCABA IS THE of AOG events and scheduled aircraft maintenance assistance, from BEST IN BRAZIL the 昀椀rst contact to resolution. • MORE THAN 70 COLLABORATORS in the main duties of service and engineering solution projects; • MORE THAN 130 PROFESSIONALS working 24/7 to serve three business units – Commercial, Executive, and Defense; • SUPPORT TO MORE THAN 3,900 AIRCRAFT in operation and nearly 1,100 customers around the world; • MORE THAN 96% OF RESPONSE RATE to customers within SLA. 64